A dye lot identifies a batch of yarn that has been dyed together. While manufacturers carefully match colours, slight variations can occur between dye lots.

For larger projects, we recommend purchasing enough yarn from the same dye lot whenever possible to ensure colour consistency throughout your project.

You can request matching dye lots by adding a note in the Order Instructions section during checkout.

You can also contact our team before placing your order:

• Email: support@craftonline.com.au
• Phone: 07 5443 5585

While we will always do our best to supply matching dye lots, this cannot be guaranteed due to stock availability.

CraftOnline is an online-only store. We do offer Click & Collect from our Sunshine Coast warehouse.

If you have questions about a particular yarn, our team are always happy to assist. We can also arrange an appointment to view selected yarns before purchasing where possible.

Please contact us to discuss your requirements.

Unfortunately, we are unable to provide individual yarn samples or swatches.

However, we do offer the Poppy Crafts Yarn Sample Pack, which is a great way to explore different yarn fibres and weights before purchasing larger quantities.

The best yarn depends on your pattern and the finished result you’re hoping to achieve. Always check your pattern recommendations for:

• Yarn weight
• Fibre content
• Recommended hook or needle size
• Required metreage or yardage

If you’re unsure, our team is happy to help you find a suitable yarn substitute.

We do our best to ensure yarn colours are displayed as accurately as possible. However, colours may appear differently depending on:

• Computer or mobile device settings
• Screen brightness and calibration
• Individual monitor displays
• Dye lot variations

For this reason, we cannot guarantee that the colour you see on screen will exactly match the physical yarn.

Yarn weight refers to the thickness of the yarn, not the weight of the ball itself.

Choosing the correct yarn weight is important for achieving the size and appearance intended in your pattern.

Download our Yarn Weight Chart for a helpful guide to yarn weights and recommended hook and needle sizes.

Yes! We offer a large range of free digital knitting and crochet patterns.

1. Add the pattern to your cart.
2. Complete the checkout process.
3. You will receive an order number.
4. A download link will be emailed to you shortly after your order is processed.

If you cannot find the email, please check your spam or junk folder. If you’re still having trouble accessing your pattern, please contact our team.

Absolutely. If a pattern calls for a yarn that is discontinued, unavailable or difficult to source, our team can help recommend suitable alternatives based on:

• Yarn weight
• Fibre content
• Gauge requirements
• Project type

Simply contact us with the pattern details and we’ll do our best to assist.

Of course! Whether you’re picking up a hook or needles for the first time, we’re here to help.

We can assist with:

• Choosing beginner-friendly yarns
• Selecting hooks and needles
• Understanding yarn weights
• Finding suitable patterns
• Yarn substitutions

Feel free to contact our friendly team with any questions.